Returns or Exchange Policy:
At Euroespresso Machine Co, we value our long term relationship with our customers, and it is important to us that you have a positive experience with our company and the products you purchase from us.
Our policies comply with Australian Consumer Law.
We are centred on providing quality products and services that meet consumer guarantees.
We want to ensure you are happy with your purchase, and that it is the right product for you. Therefore, during the process of navigating your choice, we welcome and encourage you to contact us with any queries that you may have to help you with your purchase.
We do not provide refunds or exchanges for change of mind or if the product has been misused or damaged by the customer.
There is heat produced by the coffee machines therefore the consumer must be cautious when using the machines and must follow operational instructions carefully to ensure the machine is used properly. If not used correctly it can lead to potential electrical failure.
However, in the case of a minor or major issue with any of the items purchased, we ask to be notified promptly of any issues within 14 days upon receiving your order, this will ensure that we can find an appropriate resolution. This may involve repair, for a minor issue or major issue or there may need for a replacement for a major issue.
All our products are well packaged, and our coffee machines and grinders are sent with travel insurance, therefore, in the unforeseeable event that damage occurs in transit, please contact us within 7 days upon receiving your goods, so we can make appropriate claims with the transport service, and to discuss a resolution with you.
Warranty on Electrical Coffee Machines & Grinders:
Our La Pavoni coffee machines are made to approved Australian electrical standards.
As Euroespresso Machine Co Pty Ltd is the La Pavoni service agent since 1968, you can be sure you are in experienced hands. We provide 1 year manufacturers warranty, from the date of purchase, which covers parts and labour during service on all machines sold by us only.
We endeavour to ensure all our machines are carefully checked and they are in perfect working order prior sale and delivery and are well packaged.
The conditions of the Warranty are:
When we sell our coffee machines and grinders we encourage people to have a demonstration with us discuss the set up and how to use the machine.
If you are not in Sydney or unable to come to our store we encourage you to contact us by phone to learn how to get the best out of the coffee machines and grinders.
However the consumer must also carefully follow all operational instructions in the booklet, packed with the product, for example, the boiler of a coffee machine must be filled with water, prior to turning the machine on. The domestic machines are not designed to be left on all day as they the water may dry out. Therefore they must be switched off after use to avoid water drying up in the boiler. Failure to not fill the tank with water or leave it to run dry may lead to electrical failure which will not be covered under warranty.
If the product has any defects we request that you contact us with in the warranty period to discuss a resolution.
For any issues covered under warranty, transport to our premises will be at the expense of the customer and we will pay for return transport to the customer.
Our warranty will become void if the consumer has their machine serviced by another service centre with out our consent.
For future repairs interstate we can recommend independent service providers all over Australia; however we will not guarantee the work of other independent service providers.
Type of Payments We Accept:
On our website we offer the following payments:
Electronic funds transfer and Stripe payment gateway offering 3D secure.
3D secure offers extra security for customers against fraud.
Visa and MasterCard requires customer authentication.
3D secure requires the customer to complete an additional verification procedure for the card user when making a payment with the card.
You will be sent to an authentication page where you will be required to entre a password associated with the card or a code sent to your phone.
We may also request further identification if required to ensure that your card details have not been defrauded and the Identity matches the card the holder.
In the event that an electronic funds transfer [EFT] is made we will request that you email us a bank receipt of the funds transferred to ensure we are alerted to the transfer and once funds are cleared, which may take 2 to 3 working days we will then proceed to process your order.
We accept MasterCard and Visa credit cards and cash in our store.
Over seas purchases:
We will endeavour to give you the best shipping rates from our end; However Euroespresso Machine Co. Pty Ltd has paid all duties and sales tax to receive stock in Australia. As we are an Australian company, [ABN 55050100840] Australian goods and services tax will be included in our cost in Australia. If you are a customer in another country and request shipment overseas, we are not responsible for any overseas transaction fees and additional customs charges that a customer outside of Australia may incur.
Privacy Policy:
All information you provide to us is treated as highly confidential.
We do not share any of your details with a third party.
We will however keep your contact and address details for the purpose of warranty and future service needs or as a record of your previous purchases.
You may receive emails promotional emails from us in the future and can always request to be removed from our email list for promotional emails.
Returns or Exchange Policy:
At Euroespresso Machine Co, we value our long term relationship with our customers, and it is important to us that you have a positive experience with our company and the products you purchase from us.
Our policies comply with Australian Consumer Law.
We are centred on providing quality products and services that meet consumer guarantees.
We want to ensure you are happy with your purchase, and that it is the right product for you. Therefore, during the process of navigating your choice, we welcome and encourage you to contact us with any queries that you may have to help you with your purchase.
We do not provide refunds or exchanges for change of mind or if the product has been misused or damaged by the customer.
There is heat produced by the coffee machines therefore the consumer must be cautious when using the machines and must follow operational instructions carefully to ensure the machine is used properly. If not used correctly it can lead to potential electrical failure.
However, in the case of a minor or major issue with any of the items purchased, we ask to be notified promptly of any issues within 14 days upon receiving your order, this will ensure that we can find an appropriate resolution. This may involve repair, for a minor issue or major issue or there may need for a replacement for a major issue.
All our products are well packaged, and our coffee machines and grinders are sent with travel insurance, therefore, in the unforeseeable event that damage occurs in transit, please contact us within 7 days upon receiving your goods, so we can make appropriate claims with the transport service, and to discuss a resolution with you.
Warranty on Electrical Coffee Machines & Grinders:
Our La Pavoni coffee machines are made to approved Australian electrical standards.
As Euroespresso Machine Co Pty Ltd is the La Pavoni service agent since 1968, you can be sure you are in experienced hands. We provide 1 year manufacturers warranty, from the date of purchase, which covers parts and labour during service on all machines sold by us only.
We endeavour to ensure all our machines are carefully checked and they are in perfect working order prior sale and delivery and are well packaged.
The conditions of the Warranty are:
When we sell our coffee machines and grinders we encourage people to have a demonstration with us discuss the set up and how to use the machine.
If you are not in Sydney or unable to come to our store we encourage you to contact us by phone to learn how to get the best out of the coffee machines and grinders.
However the consumer must also carefully follow all operational instructions in the booklet, packed with the product, for example, the boiler of a coffee machine must be filled with water, prior to turning the machine on. The domestic machines are not designed to be left on all day as they the water may dry out. Therefore they must be switched off after use to avoid water drying up in the boiler. Failure to not fill the tank with water or leave it to run dry may lead to electrical failure which will not be covered under warranty.
If the product has any defects we request that you contact us with in the warranty period to discuss a resolution.
For any issues covered under warranty, transport to our premises will be at the expense of the customer and we will pay for return transport to the customer.
Our warranty will become void if the consumer has their machine serviced by another service centre with out our consent.
For future repairs interstate we can recommend independent service providers all over Australia; however we will not guarantee the work of other independent service providers.
Type of Payments We Accept:
On our website we offer the following payments:
Electronic funds transfer and Stripe payment gateway offering 3D secure.
3D secure offers extra security for customers against fraud.
Visa and MasterCard requires customer authentication.
3D secure requires the customer to complete an additional verification procedure for the card user when making a payment with the card.
You will be sent to an authentication page where you will be required to entre a password associated with the card or a code sent to your phone.
We may also request further identification if required to ensure that your card details have not been defrauded and the Identity matches the card the holder.
In the event that an electronic funds transfer [EFT] is made we will request that you email us a bank receipt of the funds transferred to ensure we are alerted to the transfer and once funds are cleared, which may take 2 to 3 working days we will then proceed to process your order.
We accept MasterCard and Visa credit cards and cash in our store.
Privacy Policy:
All information you provide to us is treated as highly confidential.
We do not share any of your details with a third party.
We will however keep your contact and address details for the purpose of warranty and future service needs or as a record of your previous purchases.
You may receive emails promotional emails from us in the future and can always request to be removed from our email list for promotional emails.